Customer Journey Mapping Example: General Sales Lifecycle Template


This is a Customer Journey Mapping template for sales. It lists the touchpoints, customer experience and improvement ideas involved in a generic customer journey that's divided into stages like contract creation, implementation go-live, ongoing client services and support, invoicing, account management and intentions.

Use this Customer Journey Map template and customize it for your need. Click Use This Template to start.

What are Customer Journey Maps

A Customer Journey Map is a visual map that tells the story of the customer's experience: from brand awareness, through the process of engagement and into a long-term relationship.

How to create Customer Journey Mapping?

Want to perform Customer Journey Mapping? Try Visual Paradigm, a top-rated Customer Journey Mapping software that features all the CX tool, examples and templates you needed.

  1. Create a Customer Journey Map. You may create from scratch or to start from a template.
  2. Modify the map by adding/removing columns and rows to fit your need.
  3. Fill-in the map.


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