What is Baldrige Framework?
Baldridge is a structure to define the organization, regardless of its scale or form (commercial, non-profit, college, government, and healthcare), with an emphasis on recognizing organizational management and execution. This is the most critical element. It is based on a rigorous performance improvement system that involves the entire enterprise in enhancing overall performance and aiming for excellence.
Baldrige Framework: The 7 Areas
At the time of the application for the National Baldridge Award, organizations were undertaking a competitive process for the application of the Baldridge system. The system Outlines the “Baldrige Criteria For Performance Excellence", which states that companies must demonstrate their achievements and progress to the independent review board in seven areas:
Leadership: Studies how senior managers guide and sustain organizations, and how organizations address governance, ethical, legal, and community responsibilities.
Strategic planning: Examines how an organization sets strategic direction and identifies and deploys key action plans.
Customer-centric review: Review how the organization identifies customer and market needs and expectations; Build relationships with customers; Acquire, satisfy and retain customers.
Measurement, analytics, and knowledge management: Examine the management, use, analysis, and improvement of data and information to support key organizational processes and how an organization evaluates its performance.
Human resources: Focuses on how an organization engages, manages and develops all those who are actively involved in accomplishing the work of the organization so as to achieve their full potential, and how human resources are aligned with organizational goals.
Process management: Examines the design, management, and improvement of key production/delivery and support processes.
Results: Examine the organization's performance and improvement in its key business areas: customer satisfaction, financial and market performance, workforce, product/service, operational efficiency, and leadership. The category also looks at how the organization is performing relative to its competitors.
Baldrige Framework Template
Here is a Baldrige Framework template created with Visual Paradigm's strategic analysis tool. You can customize this template by modifying the text, color, clipart, etc.
