Last Updated: Sept 17, 2025
We at Visual Paradigm are committed to responsible and ethical use of Artificial Intelligence (AI). This policy outlines how our AI-powered software operates, the safeguards in place, and what clients can expect regarding data handling, and decision-making.
Purpose and Scope
This policy applies to all AI features embedded in our products and services provided to clients. It governs:
- Data collection and usage
- AI model behaviour and limitations
- Client responsibilities
Principles of Responsible AI
Our AI systems are built and maintained according to the following principles:
- Transparency: We disclose when and how AI is used.
- Fairness: We strive to minimize bias and ensure equitable outcomes.
- Privacy: We protect user data in accordance with GDPR, and other relevant laws.
- Accountability: We maintain human oversight over automated decisions.
AI Capabilities and Limitations
Clients should be aware that:
- AI outputs are probabilistic and may not always be accurate.
- Automated decisions should be reviewed by qualified personnel when critical.
- Our models are trained on diverse datasets but may still reflect unintended biases.
Data Usage and Privacy
- We do not use client data or user prompts to train or improve our AI models.
- All prompts and outputs are deleted immediately after the service is provided.
- Prompts and outputs are not shared with third parties without the client’s explicit written consent.
- All data processed by AI features is encrypted and handled per our Privacy Policy.
- Clients retain ownership of their data and can request deletion at any time.
User Prompt and Output Handling
To ensure confidentiality and trust:
- Prompts submitted by users and the corresponding AI-generated outputs are treated as transient data.
- These are not stored, reused, or retained beyond the duration of the service session.
- We guarantee that no part of the prompt or output will be used for model training, analytics, or shared externally without prior written authorization.
Client Responsibilities
Clients agree to:
- Use AI features in accordance with applicable laws and ethical standards.
- Not use AI outputs for unlawful, discriminatory, or harmful purposes.
- Provide feedback on AI performance to help improve system accuracy and fairness.
Updates and Revisions
This AI Policy may be updated periodically to reflect changes in technology, regulation, or business practices. Updates will take effect immediately upon posting to our official documentation or platform. We do not guarantee prior notice or direct notification to clients regarding changes. It is the client's responsibility to review the policy periodically to stay informed of any modifications