Customer Journey Mapping Tools

Customer Journey Mapping Tools Flow-Based Customer Journey Map Edit Templat ini
View this page in: EN TW CN

Create a Customer Journey Map

Typically, a customer journey map is constructed based on research data obtained from customer reviews, user estimates, network analysis, service records, polls, and competitive analysis. It illustrates research results through narrative and visual results. At a higher level, it presents the customer's actual experience with visual illustrations in the form of an infographic.

The structure of the customer journey map

A customer journey map is formatted as a matrix, with each column representing an important step in the larger process. The matrix also represents the user's goals, pain points and emotional processes, processes with which the user interacts, and ideas for improving the process such as opportunity and improvement actions.

Customer Journey Map Example

Some people classify the different types of operations as frontstage, backstage, or even behind the scenes. However, there is no standardized model for CJM. In fact, they take a wide range of forms and focuses. So just choose the one that best suits your purpose and customize it according to your needs.

Peta Perjalanan Pelanggan Template Specifications:
Dapat disesuaikan:
Templat peta perjalanan pelanggan ini dapat disesuaikan sepenuhnya. Anda dapat mengedit konten, mengganti gambar, mengubah warna, menambah atau menghapus blok desain, dan banyak lagi.
Dominant Color
1600 x 900 px

Buat desain yang indah dengan cepat

Tidak memerlukan kartu kredit. Tidak ada kontrak yang harus dibatalkan. Tidak ada unduhan. Tidak ada biaya tersembunyi.