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- Etapas
A fictional character developed to represent a specific group of customer.
- Persona
Critical milestones of a customer journey.
- Separadores
Input cross-column description by merging cells in same row.
- Separators
Establish meaningful grouping to lanes.
- List-based cell
List information as items.
- Lanes
Categorize journey map data with lanes.
- Celda de gráfico configurable
Categorize items by applying different color code.
- Gráfico de área
Compare a set of statistical information with cell-based chart.
- Area chart
Show or compare a quantitative progression over time.
Etapas
- A fictional character developed to represent a specific group of customer.
Persona
- Critical milestones of a customer journey.
Separadores
- Input cross-column description by merging cells in same row.
Separators
- Establish meaningful grouping to lanes.
List-based cell
- List information as items.
Lanes
- Categorize journey map data with lanes.
Celda de gráfico configurable
- Categorize items by applying different color code.
Gráfico de área
- Compare a set of statistical information with cell-based chart.
Area chart
- Show or compare a quantitative progression over time.
Etapas
A fictional character developed to represent a specific group of customer.
Persona
Critical milestones of a customer journey.
Separadores
Input cross-column description by merging cells in same row.
Separators
Establish meaningful grouping to lanes.
List-based cell
List information as items.
Lanes
Categorize journey map data with lanes.
Celda de gráfico configurable
Categorize items by applying different color code.
Gráfico de área
Compare a set of statistical information with cell-based chart.
Area chart
Show or compare a quantitative progression over time.
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- Tabla de experiencia del cliente
Present the change of customer emotion over time. The nodes refer to the items listed in a particular lane.
- Usa imagenes en celdas
Describe the steps of a journey with numbered items.
- Celda de descripción
Link between touchpoints, customer thinking/feeling and ideas for improvements.
Tabla de experiencia del cliente
- Present the change of customer emotion over time. The nodes refer to the items listed in a particular lane.
Usa imagenes en celdas
- Describe the steps of a journey with numbered items.
Celda de descripción
- Link between touchpoints, customer thinking/feeling and ideas for improvements.
Tabla de experiencia del cliente
Present the change of customer emotion over time. The nodes refer to the items listed in a particular lane.
Usa imagenes en celdas
Describe the steps of a journey with numbered items.
Celda de descripción
Link between touchpoints, customer thinking/feeling and ideas for improvements.
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2
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- Caras sonrientes
Visualize a customer journey with images.
- Inter-cell linkages
Besides listing information point by point, you can also write description for the entire cell.
- Emoji chart
Present the change of customer emotion throughout the stages with smiley faces.
Caras sonrientes
- Visualize a customer journey with images.
Inter-cell linkages
- Besides listing information point by point, you can also write description for the entire cell.
Emoji chart
- Present the change of customer emotion throughout the stages with smiley faces.
Caras sonrientes
Visualize a customer journey with images.
Inter-cell linkages
Besides listing information point by point, you can also write description for the entire cell.
Emoji chart
Present the change of customer emotion throughout the stages with smiley faces.
