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- Bühne
A fictional character developed to represent a specific group of customer.
- Persona
Critical milestones of a customer journey.
- Separatoren
Input cross-column description by merging cells in same row.
- Separators
Establish meaningful grouping to lanes.
- List-based cell
List information as items.
- Lanes
Categorize journey map data with lanes.
- Konfigurierbare Diagrammzelle
Categorize items by applying different color code.
- Flächendiagramm
Compare a set of statistical information with cell-based chart.
- Area chart
Show or compare a quantitative progression over time.
Bühne
- A fictional character developed to represent a specific group of customer.
Persona
- Critical milestones of a customer journey.
Separatoren
- Input cross-column description by merging cells in same row.
Separators
- Establish meaningful grouping to lanes.
List-based cell
- List information as items.
Lanes
- Categorize journey map data with lanes.
Konfigurierbare Diagrammzelle
- Categorize items by applying different color code.
Flächendiagramm
- Compare a set of statistical information with cell-based chart.
Area chart
- Show or compare a quantitative progression over time.
Bühne
A fictional character developed to represent a specific group of customer.
Persona
Critical milestones of a customer journey.
Separatoren
Input cross-column description by merging cells in same row.
Separators
Establish meaningful grouping to lanes.
List-based cell
List information as items.
Lanes
Categorize journey map data with lanes.
Konfigurierbare Diagrammzelle
Categorize items by applying different color code.
Flächendiagramm
Compare a set of statistical information with cell-based chart.
Area chart
Show or compare a quantitative progression over time.
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- Kundenerfahrungstabelle
Present the change of customer emotion over time. The nodes refer to the items listed in a particular lane.
- Verwenden Sie Bilder in Zellen
Describe the steps of a journey with numbered items.
- Beschreibungszelle
Link between touchpoints, customer thinking/feeling and ideas for improvements.
Kundenerfahrungstabelle
- Present the change of customer emotion over time. The nodes refer to the items listed in a particular lane.
Verwenden Sie Bilder in Zellen
- Describe the steps of a journey with numbered items.
Beschreibungszelle
- Link between touchpoints, customer thinking/feeling and ideas for improvements.
Kundenerfahrungstabelle
Present the change of customer emotion over time. The nodes refer to the items listed in a particular lane.
Verwenden Sie Bilder in Zellen
Describe the steps of a journey with numbered items.
Beschreibungszelle
Link between touchpoints, customer thinking/feeling and ideas for improvements.
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2
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- lächelnde Gesichter
Visualize a customer journey with images.
- Inter-cell linkages
Besides listing information point by point, you can also write description for the entire cell.
- Emoji chart
Present the change of customer emotion throughout the stages with smiley faces.
lächelnde Gesichter
- Visualize a customer journey with images.
Inter-cell linkages
- Besides listing information point by point, you can also write description for the entire cell.
Emoji chart
- Present the change of customer emotion throughout the stages with smiley faces.
lächelnde Gesichter
Visualize a customer journey with images.
Inter-cell linkages
Besides listing information point by point, you can also write description for the entire cell.
Emoji chart
Present the change of customer emotion throughout the stages with smiley faces.
