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Empathy map is a collaborative tool team can use to gain a deeper insight into their customers. It gains popularity in the agile community for understanding the context, psychological and emotional needs of customers. It is widely used as the foundation of the UX process and hints on what further steps are needed in UX research to create the full-fledged user-persona.
Create empathy maps online. Visual Paradigm Online features an online empathy map maker and a large variety of technical and business diagram templates. It also supports remote working, online meeting and online workshop with a rich collection of real-time collaboration facilities.
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