Flowchart Example: Customer Service


This flowchart uses processes, flowcharts, document and database to explain how a customer service team is operated to answer customers' enquires and fixes customers' issues.

Visual Paradigm Online has many flowchart example and template for you to edit and modify. Try making your own by clicking Create Blank, or Click Use this Template to start editing this flowchart.

What is Flowchart?

A flowchart is a visual blueprint of a process or workflow. Flowcharts depict the flow of steps in a process. Steps and decision points of a process are linked by directional connectors that show the flow direction. The simple layout makes it easy for anyone to rationally follow through the process from beginning to end.

Why Flowchart?

  • Flowchart consists of only simple and standard symbols such as, the simple rectangles, ovals, diamonds and other shapes which is easy to understand and only need to take very little time to learn
  • Flowchart symbols are universally recognized across multiple disciplines, and will allow us to communicate a great deal of information accurately, efficiently, and succinctly.
  • Flowchart shows every step of a process in clear and explicit detail. The top-down and left-to-right flow of steps on the chart have a natural order and are easy to follow.

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