ITIL Diagram Example: Service Desk Responsibilities


This is an ITIL diagram example that shows the relationship between service desk, project team and the services involved. You can draw ITIL diagram with Visual Paradigm Online.

What is ITIL Diagram?

Identify the best practices for IT service management by creating an ITIL (IT Infrastructure Library) framework. You can design IT Infrastructure with symbols like service desk, incident, agreement, etc. Example use: Design a service desk infrastructure as part of a business improvement project.

How to draw an ITIL Diagram?

ITIL diagram can be easily drawn using a quality diagramming software like Visual Paradigm Online:

  1. Create an ITIL Diagram.
  2. Drag and drop the symbols (e.g. service desk, service request, incident, etc) you need from the palette onto the canvas. Connect them with proper connector lines.
  3. Once your diagram is complete, you can save it (File > Save as) to our cloud repository for future access. You can also export your work into image (JPG, PNG, PDF, SVG, etc) and share it with your co-workers.

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