Simple Office Assistant Resume

Kirsten Chapman

OFFICE ASSISTANT

2956 Melrose Street Moses Lake WA 98837

509-898-8000

[email protected]

Profession Summary

• Initially reviews correspondence and makes recommendations on the possible courses of action.

• Receives mail and other forms of correspondence in behalf of the respective departments.

• Develops modifies and maintains filing or documentation practices.

• Tracks and records inventory of supplies and order status.

• Prepares and maintains reports of records including statistical and quantitative data.

• Extremely organized and attentive to detail.

Work Experience

Education

Bachelor of Arts in Business

Associate Degree in Office Administration

Duties and Responsibilities

Receptionist 2011-Now

• Maintained work schedule for two senior executives including travel plans and teleconference meetings.

• Managed front reception desk by answering phones greeting and directing visitors and responding to email inquiries.

• Created new system for receiving and filing physical mail and fax documents that improved efficiency and eliminated delays in time-sensitive issues.

• Awarded Employee of the Month twice and received highest possible score during the annual performance review.

• Answered incoming calls from customers to create orders resolve issues initiate refunds and modify account information.

• Listened calmly to complaints and resolved issues in a professional and accommodating manner.

• Volunteered for overtime shifts to provide additional support during holidays.

Courses

Certified- Office Assistant International Association of Administrative Professionals.

Certified Legal Assistance

Certified Organizational Administration

Certified MS Office