Customer Journey Map

Customer Journey Map Easy-to-Edit Customer Journey Map Template このテンプレートを編集する
View this page in: EN TW CN

Customer journey map (CJM) is a visual representation of customer experience. It is a useful tool for everyone in the company to view your business from the perspective of users, and can become a key part of user experience design by considering the overall customer experience (their feelings, problems and needs, interacting with your company through different channels).


The Purpose of CJM

Customer journey mapping is an important process because it helps teams across the company better understand the experience that prospects and existing customers have in dealing with your organizations.

Your team work together can understand and solve customer needs and pain points and break the organization silos, that is,


What are the customers thinking?

What does the customer want to achieve?

By analyzing a customer's journey, you can view the entire customer experience as a road or journey that begins with a demand and ends with meeting a demand.


カスタマージャーニーマップ Template Specifications:
カスタマイズ可能:
このカスタマージャーニーマップテンプレートをカスタマイズして、ニーズに合ったデザインを作成することができます。コンテンツの編集、画像の差し替え、色の変更、デザインブロックの追加・削除などが可能です。
Dominant Color
Palette
Dimension
1600 x 900 px

美しいデザインをその場で作成

クレジットカード不要。契約解除不要。ダウンロード不要。隠れたコストもありません。