Customer Journey Map Template

A customer journey map is a diagram that depicts the stages customers go through when interacting with your company, from brand awareness to buying products to accessing customer service, etc.

Here is a Customer Journey Map example that shows the hospitalize journey. It consists of 4 stages: A & E, hospitalized, leaving and follow-up consultation. The patient's motivation, experience (both positive and negative) and ideas for improvements are documented in the journey map.