Customer Journey Template

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What is the Touchpoints in a Customer Journey Map?

Customer journey maps are usually organized at customer contact points, where customers interact outside the company.

For example, customers may find your business online or in advertisements, view ratings and reviews, visit your website, shop at your retail store or contact your customer service. This may seem like a long list, but these are just a few of your touchpoints! Identifying touch points is an important step in creating a customer journey map and ensuring that your customers are satisfied with each step.

Customer Journey Map Example

Each stage is the main goal that your custom is striving to achieve throughout the journey. Instead of internal process steps, you should build a customer journey map that contains stages that represent the customer's goal-oriented journey.

Customer Journey Karten Template Specifications:
Diese Customer Journey Map-Vorlage kann vollständig an Ihre Bedürfnisse angepasst werden, egal ob es sich um Inhalte, Farben, Layouts, Designblöcke oder andere Designelemente handelt.
Dominant Color
1600 x 900 px

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