Customer Journey Mapping - The Benefits Timeline-Style Customer Journey Map Template

Customer Journey Mapping - The Benefits

A customer itinerary is a visual representation of a customer's itinerary. It helps you tell your customers' stories about your brand's experiences at all touch points. Whether your customers interact with you through social media, email, apps, or other channels. This process also helps businesses understand common customer pain points, enabling them to better optimize and personalize the customer experience.

Key concepts of CJM

A customer journey is a journey of a potential customer through all available channels to various touchpoints with a product, brand, or company (touchpoint) until he performs the desired targeted action. A customer's journey can be extended by hours or days.

Customer Journey Map Example

  • The primary target action is to buy, order, or inquire.

  • A touchpoint is any type of touchpoint between a customer and your business, from classic advertising (ads, TV or radio spots, and so on) to online marketing campaigns, to a friend's opinion or information on a review site.

  • Available channels, such as telephone, Internet, branch offices, marketing communications and service interactions.

Editar este modelo
View this page in: EN TW CN
Mapas do percurso do cliente Template Specifications:
Este modelo de mapa do percurso do cliente pode ser personalizado para se adequar ao seu objetivo. Pode editar o conteúdo, substituir imagem(ns), alterar cores, adicionar ou remover blocos de design e muito mais.
Dominant Color
900 x 1600 px

Crie designs bonitos em tempo real

Não é necessário cartão de crédito. Sem contratos para cancelar. Sem downloads. Sem custos ocultos.