This is a Customer Journey Map (CJM) example that shows the customer experience involved in online banking password recovery. The journey is found and documented from the angle of a persona who are extremely busy and dislike spending time on banking -related staff. In the journey map, touchpoints, customer activities, customer thinking and feeling, customer experience are documented.
Mapas do percurso do cliente Template Specifications:
Personalizável:
Este modelo de mapa do percurso do cliente pode ser personalizado em poucos minutos. Pode editar o conteúdo, substituir imagens, alterar cores, alterar blocos de design e muito mais.
Dominant Color
Palette
Dimension
1600 x 900 px
