Simple Customer Journey Map (CJM)

Simple Customer Journey Map (CJM) Snake-Style Customer Journey Map Template Editar este modelo
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Customer journey maps are becoming a key tool for managing user experience plans, creating a holistic view of the customer experience by visualizing data points from different groups and stakeholders into an integrated map structure. It combines two powerful tools: storytelling and visualization to help your business understand and meet customer needs.


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Why Customer Journey Map?

Customer journey maps simulate customer thoughts and feelings through touchpoints (points of interaction that may change how a customer feels about a product, brand, business, or service), thereby facilitating research on customer experience and enabling companies to make value-driven decisions based on customer experience models. The customer journey map helps maintain consistency and visibility into the goals. It also helps existing products to re-validate their one-sided understanding of the our customers, allowing us to see and feel the elephant as a whole.


Mapas do percurso do cliente Template Specifications:
Personalizável:
Este modelo de mapa do percurso do cliente pode ser personalizado para se adequar ao seu objetivo. Pode editar o conteúdo, substituir imagem(ns), alterar cores, adicionar ou remover blocos de design e muito mais.
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Dimension
1600 x 900 px

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