Business Process Diagram Example: Car Rental Process


This is a simplified BPD example for car rental service. It shows lanes, tasks and connectors The activities are: Enter user and dates, Get client information, Get available cars, Select car, Submit car reservation, Get confirmation and Show reservation.

You can edit this BPMN diagram template to reflect your own organization. Just click Use this Template to start.

What is BPMN Business Process Diagram?

Business Process Model and Notation (BPMN) is a standard for business process modeling that provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), based on a flowcharting technique similar to activity diagrams from Unified Modeling Language (UML). The objective of BPMN is to support business process management, for both technical users and business users, by providing a notation that is intuitive to business users, yet able to represent complex process semantics. The BPMN specification also provides a mapping between the graphics of the notation and the underlying constructs of execution languages.

Gap Analysis - As-Is and To-Be Process

The as-is state of a process is the "now" state. It's how the process operates before you make any changes or improvements. The to-be process, on the other hand, is the future state.

Gap refers to the space between "where we are" (the present state) and "where we want to be" (the target state). The "as-is" allows you to get an accurate view of how the process currently works. Once you already know how the process is, you can analyze it and propose certain improvements. BPMN is the most widely used notation for documenting the GAP analysis.

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