Business Process Diagram Example: Pizza Order Process


This BPM example is about Business-To-Business-Collaboration. Because we want to explicitly model the interaction between a pizza customer and the vendor, we have classified them as "participants", therefore providing them with dedicated pools.

You can edit this BPMN diagram template to reflect your own organization. Just click Use this Template to start.

What is Business Process Diagram?

Business Process Modeling Notation (BPMN) (also called business process diagram, or BPD in short) is a visual modeling language for representing business process model graphically. BPMN maintained by the Object Management Group is a widely accepted standard of business process modeling. It is used by both technical and business users. BPMN is also a technical standard that provides a mapping between the graphics of the notation to the underlying constructs of execution languages. BPMN is designed to be readily understandable by all business stakeholders. These include the business analysts who create and refine the processes, the technical developers responsible for implementing them, and the business managers who monitor and manage them.

Gap Analysis - As-Is and To-Be Process

The as-is state of a process is the "now" state. It's how the process operates before you make any changes or improvements. The to-be process, on the other hand, is the future state.

Gap refers to the space between "where we are" (the present state) and "where we want to be" (the target state). The "as-is" allows you to get an accurate view of how the process currently works. Once you already know how the process is, you can analyze it and propose certain improvements. BPMN is the most widely used notation for documenting the GAP analysis.

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