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- Étapes
A fictional character developed to represent a specific group of customer.
- Personnage
Critical milestones of a customer journey.
- Séparateurs
Input cross-column description by merging cells in same row.
- Separators
Establish meaningful grouping to lanes.
- List-based cell
List information as items.
- Lanes
Categorize journey map data with lanes.
- Cellule graphique configurable
Categorize items by applying different color code.
- Graphique en aires
Compare a set of statistical information with cell-based chart.
- Area chart
Show or compare a quantitative progression over time.
Étapes
- A fictional character developed to represent a specific group of customer.
Personnage
- Critical milestones of a customer journey.
Séparateurs
- Input cross-column description by merging cells in same row.
Separators
- Establish meaningful grouping to lanes.
List-based cell
- List information as items.
Lanes
- Categorize journey map data with lanes.
Cellule graphique configurable
- Categorize items by applying different color code.
Graphique en aires
- Compare a set of statistical information with cell-based chart.
Area chart
- Show or compare a quantitative progression over time.
Étapes
A fictional character developed to represent a specific group of customer.
Personnage
Critical milestones of a customer journey.
Séparateurs
Input cross-column description by merging cells in same row.
Separators
Establish meaningful grouping to lanes.
List-based cell
List information as items.
Lanes
Categorize journey map data with lanes.
Cellule graphique configurable
Categorize items by applying different color code.
Graphique en aires
Compare a set of statistical information with cell-based chart.
Area chart
Show or compare a quantitative progression over time.
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- Tableau de l'expérience client
Present the change of customer emotion over time. The nodes refer to the items listed in a particular lane.
- Utiliser des images dans les cellules
Describe the steps of a journey with numbered items.
- Cellule de description
Link between touchpoints, customer thinking/feeling and ideas for improvements.
Tableau de l'expérience client
- Present the change of customer emotion over time. The nodes refer to the items listed in a particular lane.
Utiliser des images dans les cellules
- Describe the steps of a journey with numbered items.
Cellule de description
- Link between touchpoints, customer thinking/feeling and ideas for improvements.
Tableau de l'expérience client
Present the change of customer emotion over time. The nodes refer to the items listed in a particular lane.
Utiliser des images dans les cellules
Describe the steps of a journey with numbered items.
Cellule de description
Link between touchpoints, customer thinking/feeling and ideas for improvements.
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- visages souriants
Visualize a customer journey with images.
- Inter-cell linkages
Besides listing information point by point, you can also write description for the entire cell.
- Emoji chart
Present the change of customer emotion throughout the stages with smiley faces.
visages souriants
- Visualize a customer journey with images.
Inter-cell linkages
- Besides listing information point by point, you can also write description for the entire cell.
Emoji chart
- Present the change of customer emotion throughout the stages with smiley faces.
visages souriants
Visualize a customer journey with images.
Inter-cell linkages
Besides listing information point by point, you can also write description for the entire cell.
Emoji chart
Present the change of customer emotion throughout the stages with smiley faces.
