What are Customer Journey Maps?

Customer Journey Map template: What are Customer Journey Maps? (Created by InfoART's Customer Journey Map maker) Phases, Touchpoints in Customer Journey Map

Customer journey maps (CJM) are an important strategic tool to help you gain insight into who your customers are, what they need, and how they interact with your business through all the touchpoints. But more importantly, share customer insights throughout the organization.


Here's how the customer journey mapping process works?


  • Most of the information about creating a customer journey map comes from your persona (for example, their goals, motivations, key tasks they want to accomplish, and current pain points).

  • Then, you have to go through he customer experience journey to determine the friction points.

  • After obtaining the results of the CJM study, you want to improve the process by solving the identified problems

  • Finally, you can seek continuous improvement during the maintenance phase, including regular inspection and redesign of the CJM for other areas of improvement.


Define Persona




Edit this Template
Customer Journey Maps Template Specifications:
Customizable:
This customer journey map template can be customized for your own purposes. You can edit content, replace image(s), change colors, add or remove design blocks and more.
Dominant Color
Palette
Dimension
1600 x 900 px

Create beautiful designs on-the-fly

No credit card required. No contracts to cancel. No downloads. No hidden costs.

We use cookies to offer you a better experience. By visiting our website, you agree to the use of cookies as described in our Cookie Policy.

OK