Customer Journey Mapping Example: Library


This is a Customer Journey Mapping example that shows the book borrowing journey. It describes the activities, customer feeling and improvement ideas collected from the entire book borrowing journey, starting from finding book, to borrowing book and then returning book.

Click Use This Template to use and edit this template. Feel free to customize it to suit your need.

What is Customer Journey Mapping (CJM)

A customer journey map is a diagram that depicts the stages customers go through when interacting with your company, from brand awareness to buying products to accessing customer service, etc.

How to create Customer Journey Mapping?

Want to perform Customer Journey Mapping? Try Visual Paradigm, a top-rated Customer Journey Mapping software that features all the CX tool, examples and templates you needed.

  1. Create a Customer Journey Map. You may create from scratch or to start from a template.
  2. Modify the map by adding/removing columns and rows to fit your need.
  3. Fill-in the map.

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