Customer Journey Mapping Example: On-site Oven Repair Service


This is a Customer Journey Map that shows the customer experience involved in on-site oven repair services. It involves three stages - request repair, repairing and post-repair support. The activities, context and ideas for improvements are documented in the map.

Click Use This Template to edit this Customer Journey Map template. Edit it to suit your need.

What is Customer Journey Mapping

The Customer Journey Map is a customer experience tool to visualize the experience of interacting with your brand from the customer's angle. This map forces you to focus on how your customers actually feel about your brand versus how you think they do. With this information, you can better deliver on customers' expectations.

How to create a Customer Journey Map?

Customer Journey Mapping can be easily performed using a quality CX software like Visual Paradigm Online:

  1. Create a Customer Journey Map. You may create from scratch or to start from a template.
  2. Customize the map by creating the rows and columns you need.
  3. Fill-in the map.

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