This is a Customer Journey Map (CJM) example that shows the customer experience involved in online banking password recovery. The journey is found and documented from the angle of a persona who are extremely busy and dislike spending time on banking -related staff. In the journey map, touchpoints, customer activities, customer thinking and feeling, customer experience are documented.
Customer Journey Maps Template Specifications:
Customizable:
This customer journey map template can be customized within minutes. Feel free to edit its content, replace image(s), change colors, change design blocks and more.
Dominant Color
Palette
Dimension
1600 x 900 px
